The Resume

Melanie J. Pembleton

15248 Larkspur Lane • Dumfries, Virginia 22025 • 435-830-0996 • Mel.Pemble@gmail.com

Education

Strayer University 

Manassas, Virginia,  June 2011

Master of Public Administration                                                                                           

• Member Alpha Chi Honor Society, D.C. Gamma: 2011 – Current    
• Member American Society for Public Administrators: 2011 - Current
• VP of Communications, Strayer Public Administration Association: 2010 – 2012

Utah State University

Logan, Utah, June 1996

Bachelor of Science, Social Work  

                                                                                                       

Experience

Utah Division of Child and Family Services  

Tooele, Utah, August 2006 – August 2008   

Case Worker for Child Protective Services                                                                                       

• Investigated all allegations of child abuse through evidence collection including individual child, parent, and alleged abuser interviews
• Made critical and legal recommendations to ensure safety of the child and when appropriate, removed and placed child in legally accepted safe dwelling
• Maintained confidentiality, as required by law
• Managed the largest caseload in the team with an average of 17 clients per month
• Mentored and trained three new co-workers on processes, policies, and procedures
• Served as unofficial supervisor when supervisor was absent by providing information and answers as well as making critical recommendations

Utah Division of Child and Family Services 

Tooele, Utah, February 2003 – August 2006

Case Manager for Tooele County Domestic Violence Shelter                                               

•  Guided an average of 64 clients each year in accessing agency services
• Taught clients parenting skills, decision-making skills
• Communicated client regulations, alternative resolutions and best emotive response to staff
•  Updated policy and procedures in compliance with State of Utah shelter parameters
• Obtained maximum available grant from the Tooele County Department of Health Safety
• Reviewed, edited and updated the Domestic Violence Shelter Resident Handbook
•  Initiated organization and automation of office materials. Converted all paper files to data files for electronic record keeping. Updated and digitized 80 worksheets and revised file format
• Acted as Chairperson Tooele County Domestic Violence Coalition from 2004 – 2005

Tooele County Domestic Violence Coalition

Tooele, Utah, June 2004 – July 2005

Volunteer Chair                                                                                                                                   

•  Led a group of 20+ community players concerned about domestic violence in the county
•  Transformed a group of professionals into a working coalition by creating and implementing mission statement, bylaws, and organizational structure
•  Conceptualized and wrote a complete manual of organizational policy and procedures to ensure the 501(c) eligible of the organization

 Jewish Family Services  

Salt Lake City, Utah, October 2001 – February 2003

Service Coordinator at Friendship Manor                                                                                

• Monitored and coordinated services and activities for residents of subsidized housing facility with 115 apartments for seniors and disabled individuals
• Developed, wrote and published weekly Service Coordinator Bulletin for residents
•  Quarterly trained an average of 15 staff members on assertiveness, sexual harassment and HIIPAA
• Developed Annual Health Fair for clients and local community members that provided free medical diagnostics
• Coordinated vendor participation which increased by 60% the second year
• Participated as active member of Utah Gerontological Society, Professionals for Seniors Association and American Association of Service Coordinators.
• Certified with Health Insurance Information Program (HIIPAA)

 Big Brothers Big Sisters of Utah (BBBSU)  

Salt Lake City, Utah, September 1998 – October 2001

Case Manager 

• Managed caseload of over 500 clients (volunteer and child) to ensure success of relationship while addressing concerns and monitoring for safety
• Presented Developmental Asset Model at BBBSU Regional Conference

 Activities Director

• Planned monthly and quarterly activities for up to 600 people
• Managed  activities committee of 30 volunteers on monthly basis
• Organized numerous successful large scale special events under budget
• Reported remaining under activity budget costs to BBBSU Board quarterly.

 High School Mentoring Manager

• Researched, developed, implemented, and evaluated the community high school mentoring program
•  Implemented change recommendations of high school mentoring program which resulted in participation doubling the second year
•  Developed new policies and procedures using core program standards as a backdrop for high school mentoring
• Reported monthly statistical evaluation and results to county government grant funding official